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IT Operations Manager (f/m/x)

Berlin, Berlin, GermanyORGANIZATION

Job description

Sharpist is on a journey to deliver measurable business outcomes to its global enterprise clients, through a digital people development solution founded on 1:1 coaching and personalised learning journeys. As Europe's leading solution for people development, Sharpist marries the individual employee's needs for personalized learning with the demand for worldwide scalability of global organizations such as Axel Springer, STRABAG, and Porsche.


To achieve this "personalization at scale" Sharpist bets on unparalleled user engagement. This engagement derives from combining a 1:1 human coaching offer with a digital learning journey that makes personal growth transparent and gamifies the development experience.


As IT Operations Manager (m/f/x) (part time 32 ours p/w) you manage the hardware and software infrastructure that enables our employees to succeed! Therefore, you play a pivotal role in the technical onboarding of new joiners, manage ad-hoc IT needs by employees and drive multiple
IT projects.



💙 Sharpist was founded on the core belief that personalized learning is an important right everyone should be able to have access to. We are an equal opportunity employer and we encourage you no matter of all ethnic backgrounds, genders, and sexual orientations to apply for this role. 🙂


What you'll do here at Sharpist


Within 1 quarter you will…

  • Take ownership of critical IT systems at Sharpist and ensure successful and reliable IT services for our employees

  • Manage the on- and offboarding process of our joiners and leavers (including but not limited to laptops, mobile devices, tools etc.)

  • Provide support of users in case of occurring hardware and software problems

  • Work close with the head of P& C and the CTO to form a vision for how IT can enable growth in all areas of our business

  • Clean up legacy systems and roll out new ones

Within 1 year you will…

  • Have built and transformed the corporate IT infrastructure at Sharpist and taken business enablement to the next level

  • Designed, Develop and implement the IT strategy in close alignment with the vision of our CTO

And then, what's next?

  • You tell us ;)

Job requirements

We believe, you'll be successful if you are this type of person

  • You are friendly and helpful, with the ability to stay calm under pressure

  • You always focus on finding solutions when working with employees on their IT needs

  • You are characterized by being highly motivated and self-driven in your field of responsibility

  • Your excellent organization and self-management helps you to manage multiple projects

  • You are a learning advocate and have the ability to explain and teach technical concepts to a non-technical audience

  • You are passionate and fascinated about the world of technology

  • You are willing to go the extra mile, especially in times of incidents

These hard facts will get us excited to get to know you better

  • You demonstrate 2-4 years of work experience in managing software and hardware infrastructure, e.g. as System Administrator, IT Manager or similar position

  • You are knowledgeable in MacOS systems, Apple Business Manager, office networks, SSO, device & password management, GSuite/Workplace, Jamf and Telephony/VOIP & printers

  • You have experience with developing IT policies and procedures (ideally in the frameworks of ISO27001 and GDPR) imposing minimal restrictions

  • You live in Berlin or have the willingness to commute to our Berlin office very regularly

  • German Business Fluency is a plus

Apply now if this captures your interest and you want to take part in the personalization of learning for every employee worldwide.

We are excited to get to know you!

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