Project Specialist - Coach Relations (m/f/x)

Job description

Sharpist is on a journey to deliver measurable business outcomes to its global enterprise clients, through a digital people development solution that is founded on 1:1 coaching.

As Europe's leading solution for people development, Sharpist marries the individual employee's needs for personalized learning with the demand for worldwide scalability of global organizations such as Axel Springer, STRABAG, and Porsche.

To achieve this "personalization at scale" Sharpist bets on unparalleled user engagement. This engagement derives from combining a 1:1 human coaching offer with a digital learning journey that makes personal growth transparent and gamifies the development experience, just like Apple Health or Strava are doing in their particular domains.

As Project Specialist - Coach Relations (m/f/x) your mission is to drive the operational processes of our product supply (our coaches) and therefore advance engagement on our learning platform. You implement cross-functional projects in a hands-on, action-oriented, and data-driven manner to increase critical success factors like the optimization of our matching process between learners and their coaches, seamless recruitment of new coaches, efficient onboarding processes on our platform, and building of an engaged coach community.

Sharpist is an equal opportunity employer and we encourage people of all ethnic backgrounds, genders, and sexual orientations to apply for this role.

Job requirements

What you'll do here at Sharpist

Within 1 quarter you will…

  • Be onboarded on Sharpist vision, strategy, values and all company processes and policies

  • Establish great relationships with the people at Sharpist to understand individual and team responsibilities, cross-functional collaborations and dependencies

  • Get an understanding of our supply side and connect to the coaching community

  • Start improving existing processes like the matching algorithm between learners and coaches or the onboarding process on our platform (interface with our product, tech team & user operations teams)

  • Shape our OKR planning process, use data analyses to identify key bottlenecks and map out GoToMarket strategies for our product supply based on our objectives

Within 1 year you will...

  • Build supply health measurements by delivering assessment on current coach capacity

  • Facilitate contract closings and renewals by running supply forecastings for market expansions and involving coaches in sales processes (interface with our revenue function)

  • Survey our coaches and use these insights to drive specific initiatives to increase coach engagement (e.g. webinars, coach surprises, digital engagement initiatives)

And then, what's next?

  • Set the bar for coach engagement to drive customer outcomes

  • Participate in the growth of your team and impact your surrounding with new responsibilities

  • Challenge your boundaries and tap into a new learning path in an ed tech scale-up

We believe, you'll be successful if you are this type of person

  • You demonstrate high customer orientation and have an analytical mindset to capture the needs of our product supply and derive data-driven initiatives

  • Achievements and results matter to you - You are hungry to win and learn in a growing company that wants to prove product success on the market

  • You have high organizational skills with the ability to drive multiple projects and deliver results on time

  • With your engaging and connecting way of working you succeed in establishing external relationships and interacting in cross-functional projects

  • Your entrepreneurial mindset and passion for the product allow you to focus on projects and initiatives that contribute to our business strategy

These hard facts will get us excited to get to know you better

  • 2-4 years of experience in operations-focussed project management or equivalent role in a professional environment, preferably expertise in managing product supply

  • You have experience working with a tech-related product in a fast-paced environment

  • In recent projects, you have improved processes by working in a data-driven manner

  • Eligibility to work within the EU and residence in Germany is required

  • Nice to have: You have experience in building up corporate communities or a coaching qualification