User Operations Intern (f/m/x) - German Speaker

Job description

We are a fast-growing start-up on a journey to deliver measurable business outcomes to our clients through a bespoke digital solution that is based on 1:1 coaching. 

As Europe’s leading solution for people development, we believe that personalized learning is an important right everyone should have access to, and as such, we combine the individual employee’s needs with the demand for worldwide scalability of global organizations.

We bet on unparalleled user engagement driven by 1:1 human interaction with a coach and a digital learning journey that makes personal growth transparent, measurable, and enjoyable.🚀

As a User Operations Intern (f/m/x), your mission is to delight the Sharpist users - learners and coaches - at every touchpoint they have with you. You will be responsible for the communication with them as well as reacting to their behavior. Furthermore, you will work on your own project(s), most likely in collaboration with colleagues from other Sharpist teams.

💙We are an equal opportunity employer and we encourage everyone of all ages, genders, ethnic backgrounds, sexual orientations and abilities & disabilities to apply for this role. 🙂

What you'll do here at Sharpist

Within 1 month, you will...

  • Know the User Operations team members as well as all relevant collaborators and stakeholders from other teams

  • Understand the core value that Sharpist provides to its customers and learners

  • Start to support the team members in their daily tasks, e.g. by sending emails and preparing reports

Within 1 quarter, you will…

  • Take over the direct contact with our users - learners and coaches - as the face and voice of Sharpist

  • Support our users with their concerns, collect feedback as well as answer questions about coaching in general and our product specifically

  • Solve problems and be in close communication with other teams, such as the Content Experience Team, the Coach Experience Team and the Product Team

After 6 months, you will…

  • Have analyzed comprehensive data around the behavior of our learners in close collaboration with the Customer Success Team

  • Have developed a thorough understanding of coaching, our product as well as all processes of a young company and know how to continuously develop them further

  • Have contributed your own ideas to improve the user experience as well as internal processes

  • Have taken on one or more projects of your own and/or in collaboration with other team members or colleagues from different teams

Job requirements

We believe you'll be successful if you are this type of person

  • Communicative, empathetic and have a solution-oriented personality

  • Strong organizational skills and can manage several tasks at the same time

  • Affinity for personal development and are interested in (business) coaching

These hard facts will get us excited to get to know you better

  • Excellent German and English skills (both on C1 level or higher)

  • Looking for an internship for at least 6 months, so you can really get into the User Operations matter :-)

  • Background in psychology, business administration or similar

  • Previous experience in a start-up or customer support is a plus (not a must)

  • Work permit in either of the countries/locations mentioned below

  • Based in Berlin

What we offer

  • An internship salary above market-average

  • An exciting and challenging position with above-average responsibility and a particularly steep learning curve

  • Insight into a fast-growing start-up and an exciting, complex business model in the learning industry

  • Uncapped vacation policy: you decide how many paid vacation days you need and take!

  • Flexible working hours that best suit your way of working, being in any of our offices at least once per week

  • A modern office with your own L&D library, mate drink, beer, cereal, etc. in Berlin, Neukölln

  • Sustainable company discounts

  • And, of course, free & unlimited sessions with your personal certified Sharpist coach and full access to our learning platform! 🚀

Apply now if this captures your interest and you want to take part in the personalization of learning for every employee worldwide. We are excited to get to know you! :)

If you are interested to learn more about the product and the Sharpist App, feel free to check out the linked documents, articles, and podcasts on our career site. Please refrain from requesting demos on our website, so our sales team can focus on impacting our target organizations. :)