Product Experience Intern (f/m/x)

About Sharpist

We are an exciting start-up on a journey to innovate the ed-tech industry, and deliver measurable business outcomes to our clients through a bespoke digital solution that is based on 1:1 coaching.

As Europe’s leading solution for sustainable leadership development, we believe that personalized learning is an important right that everyone should have access to, and as such, we combine the individual employee’s needs with the demands of global organizations for worldwide scalability.

As part of our mission to make personal growth transparent, measurable, and enjoyable, we combine expert human coaching with powerful AI. 🎥 Meet our AI Coach in action — and see how Sharpist empowers leaders and talents to grow every day:

Our Product Experience Team is responsible for delighting our customers and their learners with unparalleled experiences on our coaching platform. The team matches learners with coaches, helps with queries. The team creates the learners, the learning cohorts, organises training sessions. Support our HR customers to resolve questions, and our Relationships Managers with meetings and preparing cool presentations. And... many more tasks....

As our Product Experience Intern (f/m/x), you are responsible for supporting our existing business teams with delivering customer value - implementing solutions for our Sharpist clients, build automations to reduce repetitive operational and manual tasks with great care to deliver on our customer support requests.

What you'll do at Sharpist

Within 1 month, you will...

• Have met with and established collaborative relationships with the wider revenue team

• Take over the first product experience responsibilities on your own

Within 6 months, you will…

• Help plan and execute our own operational challenges delivering unparalleled experiences

• Help identify improvements to our processes i.e. with automation solutions for repetitive tasks

• You will be a key stakeholder of the Client Operations Area working closely with Revenue and Operations Teams

And then, what's next?

The sky’s the limit. Depending on your performance and preference, we are open to converting this to a regular position where you can further your career with us.

We you'll be successful if you are this type of person

• You are able to work independently, respond and prioritise working on time sensitive requests.

• You are creative and like to tackle challenges to create happy customer outcomes.

• You raise ideas or challenge the status quo to help us iterate.

• You work with AI agents daily.

This will get us excited to get to know you better

• Client Operations and Client Management experience would be awesome (but it's cool if you don't have it).

• You have good communication skills (verbal and written) in German & English.

• You love building stories, create presentations for our sales and our customers.

• You get excited host onboarding sessions for new learners and HR customers .

What we offer

• Sharpist has a hybrid working approach with flexible working hours

• A modern funky roof office with an open terrace and BBQ, in Berlin Neukölln

• Free beverages (coffee, beer, mate, etc.) and snacks

• Learning is important and you can tap into our own Physical L&D library

• And, of course, free unlimited sessions with your certified Sharpist coach via our own learning platform! 🚀

💙 We are an equal opportunity employer and we encourage everyone of all ages, genders, ethnic backgrounds, and sexual orientations to apply for this role.🙂

Apply now if this captures your interest and you want to take part in the personalization of learning for every employee worldwide. We are excited to get to know you! 🙂

If you are interested to learn more about the product and the Sharpist App, feel free to check out the linked documents, articles, and podcasts on our career site. We kindly ask you not to request demos on our website, so our sales team can focus on impacting our target organizations. :)